Refund and Returns Policy

Warren’s Pharmacy is dedicated to providing high-quality products and exceptional customer service.

Damaged or Defective Products

If you receive a damaged or defective product, please let us know within one working day of receiving the item. Depending on what you prefer, we will be able to arrange a replacement or issue a full refund.

Dissatisfaction with Your Purchase

If you are not fully satisfied with your purchase, contact us within 7 days of receipt and provide a reason for your dissatisfaction. Returns are accepted for items in their original, sealed packaging. Once we receive the returned product, we will process a refund for the cost of the item. Please note:

  • Medicines, medicinal products, and refrigerated items are not eligible for return.

In-Store Purchases

Please note that in-store purchases are final. If you buy a product, take it home, and later decide you do not like it or find it cheaper elsewhere, returns will not be accepted unless the product is defective.

Late or Missing Refunds

If you haven’t received your refund within a reasonable timeframe:

  1. Check your bank account again.
  2. Contact your credit card provider or payment service, as processing times may vary.
  3. Reach out to your bank, as they may have additional processing delays.

If you’ve completed these steps and still haven’t received your refund, please email us at refund@warrenspharmacy.co.za for assistance.

Return Courier Costs

  • You are responsible for the cost of returning items.
  • Shipping fees are non-refundable, and any refund will only cover the product cost, excluding courier charges.
  • For high-value items, we recommend using a trackable courier service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Assistance?

For questions about refunds or returns, please contact:

We’re here to assist you with any concerns.

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